Solve business communication practice problems with ChatGPT

When and why should you use ChatGPT/Gemini to solve communication practice problems?

You should not replace yourself with AI, you should enhance yourself with the help of AI. Experts recommend that students should use AI tools as a tutor or learning assistant rather than using it to avoid the pain involved in the learning process yet passing the exams and getting grades. Another damaging use of AI by students is missing learning opportunities by cheating on assignments or examinations.

Now come to the use of ChatGPT in solving textbook problems in business communication course using GPTs. You should not seek solution for communication problems in the first place. You should solve the problems yourself first. Then compare your solution with the suggested answer to check the accuracy of your answer. The more similar the two answers the more skilled you have become. Moreover, by comparing your own answers with those of ChatGPT/Gemini. you can identify the areas of writing principles where you still lack knowledge and understanding or the ones you have overlooked. Last but not the least you may find out the errors/deficiencies in your writing and get them corrected.

Effective Ways to Solve Communication Practice Problems Using GPTs

- Use ChatGPT to evaluate your own answer. First practice writing the answer on your own, then check the answer through ChatGPT. You may compare these two to identify weaknesses in your solution. Also you may instruct ChatGPT to identify errors/deficiencies. 

- Ask ChatGPT/Gemini for guidelines to write the answer not the answer itself. You will learn the process that you should follow to solve the problem.

An Example of solving practice problems using ChatGPT

Problem: Revise the following paragraph by incorporating a bulleted list with category headings.  Eliminate all the wordiness.

In response to your inquiry with questions about how credit scores are made, this is to let you know that there are four important factors that make up your credit score. Because you say you are interested in improving your score so that it reaches the highest level, you will be interested in this. One of the most important items lenders consider before approving anyone for a loan is your payment history. It is important that you have a long history of making payments on time. Almost as important is the amount of available credit that you have. If you are close to maxing out your accounts, you are a higher risk and will have a lower score. How long you have had accounts is also important. Accounts that have been open for ten years will help your credit score. Finally, if you are opening lots of new accounts, you can lower your credit score.

Solution that I prepared:

This is in response to your inquiry about how credit scores are made. There are four important factors that make up your credit score. They are as follows:

·       History of On-time Payment: One of the most important items lenders consider before approving anyone for a loan is your payment history. It is important that you have a long history of making payments on time.

·       Amount of Available Credit: Almost as important is the amount of available credit that you have. If you are close to maxing out your accounts, you are at a higher risk and will have a lower score.

·       Time since the Account Created: How long you have had accounts is also important. Accounts that have been open for ten years will help your credit score.

·       Number of Accounts Held: The number of accounts held by a single applicant is another factor of credit score. If you are opening lots of new accounts, you can lower your credit score.

Answer by ChatGPT

Prompt Given: I gave ChatGPT following prompt which is exactly the same as the problem appears in the textbook.

Response given by ChatGPT:

To answer your question about how credit scores are determined, here are the four key factors that affect your score:

• Payment History

  • Lenders prioritize a consistent history of on-time payments.

• Credit Utilization

  • Keeping your credit balances low compared to your limits improves your score.

• Length of Credit History

  • Older accounts (e.g., those open for ten years or more) positively impact your score.

• New Credit Activity

  • Opening multiple new accounts in a short period can reduce your score.

Focus on these areas to improve your credit score effectively.

Comparison between two responses:

It appears that the headings of the four factors discussed are similar in meaning. Also the these titles are structured as noun phrases and consistent across all the factors. However the the titles and description by ChatGPT are more precise and radically rephrased/rewritten.

Seeking More Detailed Description Under Each Headings 

As the description of the factors is limited to one sentence, you may ask ChatGPT/Gemini to provide more detailed description of the factors.

Prompt: 

Response:

To answer your question about how credit scores are determined, here are the four key factors that affect your score:

• Payment History

  • This is the most critical factor in your credit score. It reflects whether you have consistently made payments on time for credit cards, loans, and other accounts. Late payments, missed payments, or accounts in collections can significantly harm your score.

• Credit Utilization

  • This measures how much of your available credit you are using. A lower utilization rate (preferably below 30%) is better for your score. High balances close to your credit limit indicate higher risk to lenders, which can negatively impact your score.

• Length of Credit History

  • The longer your accounts have been open, the better. Lenders view older accounts as a sign of stability. Having accounts with a history of ten years or more contributes positively, while a shorter credit history may not weigh as heavily in your favor.

• New Credit Activity

  • Each time you apply for new credit, a hard inquiry is added to your report, which can temporarily lower your score. Opening multiple new accounts in a short time signals potential financial strain and can reduce your overall score.

Focus on these areas to build and maintain a strong credit score.